Posted Date: 28/11/2018
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Contact Center Software To Automate and Fasten Call Centers.

Call center has been part of almost all industries. To provide the sales support or to resolve the customer's concerns, each organization takes the services of call centers. Based on the use and frequency, the company may either have an in-house call center or hire the call center services from an offshore center. In both scenarios, the call centers are gaining the popularity. Due to noted success in the call center industry, the technology has paved its way into this sector, too.

 

Contact center software introduced in the call center industry has gained lots of success. The contact center or call center software can serve different types of call centers, namely, inbound, outbound or blended. Based on the services, call center provide, one may get the software. The contact center solution provides the advanced tools to the call center, which aid them to speed up their process. It has been noted that most of the task gets automated, which allows agents to focus on callers and provide the best services.

 

Elision has developed a  contact certer solution, which can handle the activities of both inbound and outbound call centers. It can also work efficiently in blended call centers. It is developed in open source technologies, Asterisk and WebRTC, which has given the scalable and robust nature. It can handle thousands of concurrent calls and agents with the same efficiency seamlessly. It is a SIP based call center software, which offers all the SIP based benefits to the company in use. As VoIP supports cost-effective communication, the Contact Center solution aimed to use with the VoIP (Voice Over IP) technology to give it a cost benefits. Still, it can work with the PRI and GSM gateway. So it is up to you, which gateway you would like to use to leverage the benefits provided by the Contact Center Solution. 

 

If you are wondering why you should get a call center solution for your organization, then below are the key benefits, which you may gain by switching to the Contact Center Solution:

·         Greater Efficiency

·         Improved Productivity

·         Improved Customer Services

·         Task Automation

·         Remote System Access Capability

·         Monitor Team from Anywhere, Anytime with Barge-in feature

·         Coach Agents with Coach and Whisper features

·         Minimize after call work by seamless CRM integration

·         Provide automated scripts by popup to agents to attend calls effectively

·         Enhanced and Detailed Reporting

·         And more

 

The contact center software developed by Elision has all the features, any call center would require to work efficaciously. To check the whole feature list, visit: http://www.elisiontec.com/contact-center-solution


Elision TechnoLab LLP is the leading supplier and pioneer of VoIP solutions Services around the world.


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