Posted Date: 12/11/2018
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VICIDial Customization When Do You Need It?

Open source solutions have helped many low budget businesses to kick start their dreams. Also, the open source solutions help in sustaining the business in the fierce competition without investing a lot. One of the most popular open source solutions is VICIDial. It is a popular call center solution and there are thousands of call centers, BPOs, KPOs, etc. which use this call center solution to run their day to day operations. 

The VICIDial: Call Center Solution has all required features to run simple inbound and outbound calling campaigns. However, to assure the increased ROI, one needs VICIDial Customization. There is an important question all small budget businesses think of, what is the right time to upgrade this call center solution? So let me explain this.

The VICIDial: call center software misses some really important features such as, sticky agent. This feature can really help in increasing the customer satisfaction and boost morale and productivity of your agents. This is only one example; there are many interesting and useful features which are not there in the VICIDial: call center solution. With VICIDial customization, one can increase the functional capabilities of this open source call center software. This will help in enhanced resource utilization, increased agent productivity and improved returns over investments.

The BPOs, KPOs and call centers that are using the VICIDial solution can take help of the VICIDial experts that have developed ready to integrate modules. Choose the module for your current and future calling campaigns will need the most and get in integrated. You can keep on adding new modules to improve the performance of your open source call center system, VICIDial which will bring a lot of other business benefits.

The VICIDial customization also includes some custom services such as, CRM integration, functionality enhancement, etc. This helps in speeding up the operations which means less turnaround time and more profit. For example, if you are using VICIDial: Call Center Solution and vTiger: CRM system, then you can get VICIDial vTiger integration and this will allow your agents to use both of these open source solutions to increase productivity of your staff and streamline operations.


When you are in a stage that you feel you want to increase customer satisfaction or increase productivity or increase overall ROI, you need VICIDial Customization service. I recommend using the service from the company, then any freelancers as you can get more reliable services as well as value over the money. Elision is one of the companies that offer the best VICIDial customization service along with other services such as, installation, support, etc. The company has also developed amazing ready to use modules. Visit to know more about the offered services for VICIDial.

Elision TechnoLab LLP is the leading supplier and pioneer of VoIP solutions Services around the world. Company have expertise in Interactive Voice Response (IVR)

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